New Rating System for Teachers

Hello teachers!
This week we have introduced a new rating system to help match the best teachers in our company to new students.

The total of your score is made up of the following:

30% = performance (trial conversions, student retention)
20% = attendance (includes short notice cancellations, long notice cancellations, no-shows, and punctuality)
15% = teacher feedback (progress reports, feedback after trials, and feedback after paid lessons)
15% = quarterly quality assessment score
10% = student satisfaction (student reviews)

The rules for this system are:

– The rate is calculated based on the last 200 lessons conducted by the teacher during the past 90 days.
– Lessons canceled by the student or an administrator are not taken into account
– Teachers are ranked in the system based by rating (the higher your rating = the higher you appear on the teacher’s list to students)
– New tutors will remain on the top of the list until they conduct their first 20 lessons and have received a quality assessment.
This system is now being implemented internally, so it might not show up in your dashboard for a while. If you would like to know your current rating, feel free to request your score from us and we’ll be happy to provide it for you!
Click here to see who our top teachers were in May, 2020.

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