Hope you had a great weekend and are staying safe in spite of the COVID-19 outbreak.
We are just writing to update you on some changes we are making to improve the student experience of our lessons, in particular, our trial lessons.
As we are making improvements to our platform as well as helping first time students familiarise themselves with our software, we do want to remind you that there may be administrators present during your lessons. In the past, the administrators worked in the background and did not take notice of the teaching quality. However, due to a recent rise in student complaints regarding teacher enthusiasm and teaching environment we have asked that they report to us anything they see that would fall below our service standards.
The administrator’s presence at the lesson won’t be visible neither to the teacher nor to the student to keep the atmosphere of the lesson calm and easy.
If a team member from All Right has noted anything that would reflect poorly upon our company, we will provide you with feedback on how to rectify this issue. As a reminder, the following conduct is not acceptable:
- Bare chest and/or shoulders during a lesson
- Excessive use of a language other than English
- Drinking or eating during a lesson
- Rudeness and impatience towards students, parents and staff
We would also like to remind you that we have recommended trial lesson plans for children 3-12 years old, which contain a script for successful communication with a student and his parents. Using the script might help you raise the conversion rate from trial to permanent students. The script is written down in Teacher Notes and shown on the right of the presentation.
At All Right, we put a lot of faith into our teachers to deliver high quality lessons to our students, old and new. We are aware that other companies have made a habit of surveillancing their staff, however this is not the direction our company wishes to take.
Please feel free to write to us with any questions and concerns you may have.
The All Right team