Frequently Asked Questions
General Questions
- What's included in the package?
- What duration of an individual lesson is suitable for my child: 25 or 55 minutes?
- What if the online format of classes is not suitable for my child?
- I don't think it's possible to learn the correct pronunciation online
- What are Speaking Clubs?
- Why do you need All Right mobile game?
- How to delete your account in our Сharlie AI app
- How does a child join lessons, and what do they see?
- How can I make sure my child has a quiet place for an online lesson at home?
- What information is needed to get started?
- Can I add two children under one account?
- What should I do if I forget my password or lose access?
- How does support work, and which channels can I use to contact you?
- What does All Right school do?
- What age group are All Right’s courses designed for?
- Isn’t that too much screen time?
- What’s the best way to teach vocabulary so a child remembers it?
- What is the most common mistake parents make?
- Are lessons through Minecraft serious learning or just a game?
- What are Speaking Clubs, and who are they for?
- When will a child start speaking English?
- Where can I read reviews of All Right?
- Can All Right help with exam preparation?
- Do cartoons in English help?
- Can a child learn two languages at the same time?
- How can I prepare my child for their first online lesson?
- Does my child need a native speaker teacher?
- How many minutes a day are enough for English?
- Does online learning really work for children?
- Laptop or tablet - which is better for online lessons?
- What should I do if my child feels shy about speaking English?
- Does a parent need to be present during the lesson?
- Does my child need to be able to read before starting?
- Can I contact support in Russian or Ukrainian?
- What goals should we set at the start?
- Do you help children prepare for Cambridge YLE?
- Is online or offline learning better?
- Are these one-to-one or group lessons?
- What plans are available, and how many months does the course last?
- How can I keep my child motivated in the long run?
- Can my child take lessons in the evenings or at weekends?
- Will parents receive progress updates?
Payment
- How to pay for the lessons?
- Can the school store and use the card details of the clients?
- What does "Auto-renewal" mean?
- What does payment in installments mean?
- If the child does not like it or we buy too many lessons, will it be possible to get a refund?
- What is included in the learning package: lessons, app, homework, and support?
- How can I pay for lessons, and what payment methods are available?
- Can I pause learning during the holidays?
- What is the difference between paying for a course and paying per lesson, if available?
- Is there a trial lesson, and what happens during it?
- Is there a money-back guarantee?
- How many Speaking Club lessons will we get?
- Can I get a check for paid lessons?
- What is the All Right Plus subscription?
Teachers and program
- Are the teachers qualified?
- How can I motivate a child who says, “I don’t want a lesson today”?
- What are some red flags in a child’s online learning?
- How should I discuss individual goals with the teacher (school support, exams, speaking skills)?
- What language can I use to contact the teacher or support?
- Can I message the teacher between lessons?
- How often does the teacher provide feedback to parents?
- What should I do if my child doesn’t connect with the teacher?
- How do you know if a teacher is the right fit, and when should you consider changing?
- Can I choose the teacher by myself?
- How can you tell if Speaking Clubs are helping and not just “casual chatting”?
- Can a Speaking Club be replaced with a second individual lesson?
- How often should a child attend Speaking Clubs to see results?
- How do you choose a club topic based on your child’s interests (games/everyday life/travel)?
- What if my child stays quiet in a group?
- At what level is it worth joining a Speaking Club?
- How many children are in a Speaking Club, and how are groups formed?
- What are Speaking Clubs, and how are they different from regular lessons?
- How is a teacher matched to a child?
- What is CEFR?
- What is a course?
- What does thematic courses mean, for example English on the game Roblox, Minecraft and others?
Bonuses and promotions
Organization of the learning process
- What is the class schedule?
- What does lesson schedule or open booking mean?
- Are there homework assignments and in what format?
- How many lessons per week do we need for better results?
- Is online English right for my child if they get distracted easily?
- Why are one-to-one lessons better than group classes for ages 4-7?
- What’s the best age to start learning English online?
- How many lessons per week are optimal for a child?
- How do I know if my child needs a tutor, not just school lessons?
- What if my child is shy about speaking English?
- My child doesn’t like studying - how can I motivate them without pressure?
- What’s the minimum daily practice time for noticeable progress?
- What matters more: lesson frequency or duration?
- How do we know it’s time to move up a level?
- How should we prepare for the first online lesson?
- What should I ask the teacher during the trial lesson?
- How can I track progress without stress or tests?
- What does an ideal lesson structure look like for ages 5–6?
- How can you help a child prepare for English tests at school?
- Can you combine a general course with a themed one?
- How do you choose a themed course based on a child’s interests?
- Is a Roblox or Minecraft theme actually learning, or just playing?
- What’s the difference between a general course and a themed one?
- What skills are most important for ages 11–15?
- What skills matter most for ages 7-10?
- What skills should come first for ages 4-6?
- How do children develop speaking, listening, reading, and writing skills online?
- How are review and consolidation built into the program?
- What if a child seems stuck at the same level?
- Can a child move through a level faster?
- What does a “course” include, and why is it 72 lessons?
- How many lessons does one level usually take?
- What are Starters / Movers / Flyers, and who are they for?
- How much speaking practice should there be in a lesson?
- What’s a normal pace for learning new words at different ages?
- What does an ideal lesson structure look like for ages 9-12?
- How many activities should there be in a lesson to keep it from getting boring?
- What if my child gets tired halfway through the lesson?
- My child is 10 - can we still stick to 25 minutes?
- My child is 7 - are 25 minutes enough?
- When should you move to 55-minute lessons, and why?
- Why are 25-minute lessons recommended for children under 8?
- How do we choose a goal: conversational English or school support?
- How can you help a child speak louder and more clearly in an online format?
- What exercises work best for children with weak pronunciation?
- How often is the content updated (and what if the child gets bored)?
- Can a child learn entirely from a phone or tablet?
- How can parents track progress in the app?
- What’s the best way to reinforce vocabulary: lesson → game → review?
- What if my child gets “hooked” on the game and doesn’t want the lesson?
- How does the game improve pronunciation?
- Who is Charlie the Fox, and how does the game help?
- How many minutes a day should a child practice in the app?
- What features are available in the app (schedule/rescheduling/chat/progress)?
- Why use the mobile app if there are already lessons?
- Is there a separate account for parents and children, and why?
- What is a permanent schedule, and why does it matter?
- How do I choose the right days and times so my child does not burn out?
- Is it better to study in the morning or in the evening, and why?
- How can English fit into a packed schedule of extracurricular activities?
- What should I do if I often need to reschedule lessons?
- How can I maintain discipline without constant conflict?
- How do I know when the schedule needs to change?
- Does learning through games become a distraction?
- Can a child start from scratch?
- How soon will I see results?
- What age group are the lessons suitable for?
- Does the city matter for online lessons?
- Is there homework, and is it required?
- Do I need to install an app?
- How do lessons work at All Right?
- What advantages does All Right offer?
- How many lessons a week make sense?
Free Trial lesson
- What do I need to sign up for a free lesson?
- Should parents be present at the lesson?
- What if the child doesn't like the teacher?
- Does the teacher speak my child's native language?
- Can I have a trial lesson from my phone?
- How is the lesson conducted?
- How to choose a teacher?
- Can we start from scratch if my child has never learned English?
- Why can’t a child see payments and their balance in their account?
- How long is the free trial lesson?
- Is the trial lesson really free and with no obligation?