Frequently Asked Questions
General Questions / About All Right
- What's included in the package?
- How does a child join lessons, and what do they see?
- What information is needed to get started?
- Can I add two children under one account?
- What should I do if I forget my password or lose access?
- How does support work, and which channels can I use to contact you?
- What does All Right school do?
- What age group are All Right’s courses designed for?
- Where can I read reviews of All Right?
- Can I contact support in Russian or Ukrainian?
- What plans are available, and how many months does the course last?
- What is included in the learning package: lessons, app, homework, and support?
- What age group are the lessons suitable for?
- Does the city matter for online lessons?
- How do lessons work at All Right?
- What advantages does All Right offer?
Online Learning Essentials & Setup
- How can I make sure my child has a quiet place for an online lesson at home?
- Isn’t that too much screen time?
- Does online learning really work for children?
- Laptop or tablet - which is better for online lessons?
- Is online or offline learning better?
- How safe are online lessons for children?
- How can parents tell whether online lessons are really working?
- Why are online English lessons considered effective for children?
- How are online lessons different from group classes?
- Can children learn English online without attending an offline school?
- Are online English lessons safe for children?
- How should parents choose an online English school for their child?
- How soon will I see results?
- Do I need to install an app?
Free Trial Lesson & First Lesson
- How can I prepare my child for their first online lesson?
- Does a parent need to be present during the lesson?
- What should you ask the teacher during the first lesson?
- Can children try online lessons before starting a course?
- How can you prepare for your first online lesson?
- Is there a trial lesson, and what happens during it?
- How should we prepare for the first online lesson?
- What should I ask the teacher during the trial lesson?
- What do I need to sign up for a free lesson?
- Should parents be present at the lesson?
- Can I have a trial lesson from my phone?
- How is the lesson conducted?
- How long is the free trial lesson?
- Is the trial lesson really free and with no obligation?
Payments & Plans
- How to pay for the lessons?
- Can the school store and use the card details of the clients?
- What does "Auto-renewal" mean?
- What does payment in installments mean?
- How can I pay for lessons, and what payment methods are available?
- What is the difference between paying for a course and paying per lesson, if available?
- What is the All Right Plus subscription?
Refunds, Pauses & Billing
Bonuses and Promotions
Mobile App & Charlie
- Why do you need All Right mobile game?
- How to delete your account in our Сharlie AI app
- What’s the minimum daily practice time for noticeable progress?
- Can a child learn entirely from a phone or tablet?
- How can parents track progress in the app?
- What if my child gets “hooked” on the game and doesn’t want the lesson?
- How does the game improve pronunciation?
- Who is Charlie the Fox, and how does the game help?
- How many minutes a day should a child practice in the app?
- What features are available in the app (schedule/rescheduling/chat/progress)?
- Why use the mobile app if there are already lessons?
- Is there a separate account for parents and children, and why?
Interactive Platform & Virtual Classroom
- Do technologies really help children learn English faster?
- Can children learn English fully through technology alone?
- Why does an interactive format work better for children than traditional lessons?
- Can an interactive platform replace a teacher?
- How do interactive activities help keep a child interested in English?
- What is the main benefit of the All Right interactive platform for a child?
- How is a virtual classroom different from a regular video lesson?
- Why is it easier for children to stay focused in a virtual classroom?
- How does a virtual classroom help children remember English better?
- What is the main benefit of a virtual classroom for parents?
Lesson Format and Duration
- What duration of an individual lesson is suitable for my child: 25 or 55 minutes?
- What if the online format of classes is not suitable for my child?
- What should you do if your child gets tired halfway through the lesson?
- Why are 25-minute lessons recommended for children under 8?
- Is this format suitable for children who get distracted easily or do not enjoy studying?
- What if my child gets tired halfway through the lesson?
- My child is 10 - can we still stick to 25 minutes?
- My child is 7 - are 25 minutes enough?
- When should you move to 55-minute lessons, and why?
- Why are 25-minute lessons recommended for children under 8?
- What matters more: lesson frequency or lesson length?
Starting and Child's Age
- Does my child need to be able to read before starting?
- What goals should we set at the start?
- Does a 10-year-old child need to learn complex grammar?
- Why is speaking practice so important at this age?
- Can a 10-year-old learn English online?
- Are online English lessons suitable for children of different ages?
- How many English words should a 10-year-old child know?
- What level of English is considered typical for a 10-year-old child?
- Is online learning suitable for younger children?
- Why can’t children of different ages learn English with the same program?
- What format works best for children aged 4–6?
- What changes in English learning at primary school age?
- Why do teenagers need a different approach to learning English?
- How can you tell if the current learning format is no longer age-appropriate for your child?
- Is online English right for my child if they get distracted easily?
- What’s the best age to start learning English online?
- How do I know if my child needs a tutor, not just school lessons?
- What skills are most important for ages 11–15?
- What skills matter most for ages 7-10?
- What skills should come first for ages 4-6?
- Can a child start from scratch?
- Can we start from scratch if my child has never learned English?
Lesson Structure & Activities
- How do interactive activities support learning?
- Why is personalisation important in children’s learning?
- What does an ideal lesson structure look like for ages 5–6?
- How much speaking practice should there be in a lesson?
- What does an ideal lesson structure look like for ages 9-12?
- How many activities should there be in a lesson to keep it from getting boring?
- Does learning through games become a distraction?
- How much speaking practice should there be in a lesson?
- What does the ideal lesson structure look like for children aged 9–12?
- How many activities should there be in a lesson to keep it engaging?
- What does the ideal lesson structure look like for children aged 5–6?
Program Structure (Courses, Levels, CEFR)
- Can All Right help with exam preparation?
- Do you help children prepare for Cambridge YLE?
- What is CEFR?
- What is a course?
- How do children develop speaking, listening, reading, and writing skills online?
- How are review and consolidation built into the program?
- What does a “course” include, and why is it 72 lessons?
- How many lessons does one level usually take?
- What are Starters / Movers / Flyers, and who are they for?
- How often is the content updated (and what if the child gets bored)?
Individual vs Group Lessons
- Are these one-to-one or group lessons?
- Why are one-to-one online lessons often more effective than group classes?
- Can children really learn to speak English online?
- Why do one-to-one lessons help children study more consistently?
- How can you tell if the learning format is right for your child?
- Why do individual lessons often lead to faster results than group lessons?
- Is an individual format suitable for a child who is shy about speaking?
- Why does a child speak more in an individual format?
- Can individual lessons take a child’s interests into account more effectively?
- Do individual lessons speed up learning because they are more intensive?
- Why are one-to-one lessons better than group classes for ages 4-7?
Communicative Methodology
- What is the communicative method in simple terms?
- Will grammar suffer if the main focus of the lesson is speaking practice?
- Why does the communicative method work well for children?
- Why are games and interactive activities used in the communicative method?
- What is the advantage of the communicative method at All Right?
- Why is it easier for children to learn English through communication rather than rules?
- What happens when a child learns words without context?
- Why does real communication help keep a child interested in English?
- What is the advantage of All Right’s communication-based approach?
Themed Courses & Game-Based Programs
- Are lessons through Minecraft serious learning or just a game?
- How can parents make these activities regular?
- Can children really learn English through Minecraft?
- What English words are best to teach through Minecraft?
- Is Minecraft suitable for beginner learners?
- Do parents need to speak English well to use Minecraft for learning?
- Can Minecraft be combined with English lessons?
- Can children really learn English through Roblox?
- What words and phrases can children learn in Roblox?
- Is Roblox suitable for English beginners?
- Do parents need to speak English well for this kind of practice?
- Can Roblox be combined with English lessons?
- What games actually help a child learn English, rather than just entertain them?
- Why do game-based formats work so well in children’s English learning?
- Can children learn English through Roblox, Minecraft, and other worlds they already know?
- Why is one game usually not enough for steady progress?
- How can you tell if a game-based format is truly right for your child?
- What does thematic courses mean, for example English on the game Roblox, Minecraft and others?
- Can you combine a general course with a themed one?
- How do you choose a themed course based on a child’s interests?
- Is a Roblox or Minecraft theme actually learning, or just playing?
- What’s the difference between a general course and a themed one?
Homework & Practice
- What’s the best way to teach vocabulary so a child remembers it?
- Why does a child know English words but still not speak English?
- Is it normal for a child to forget English words even after several lessons?
- Should you make a child memorize words by heart?
- How can parents review English words at home without stressing their child?
- Why does a child recognize a word when they hear it but cannot remember it on their own?
- Can too much homework get in the way of progress?
- Are there homework assignments and in what format?
- What’s a normal pace for learning new words at different ages?
- What’s the best way to reinforce vocabulary: lesson → game → review?
- Is there homework, and is it required?
- What is a normal pace for learning vocabulary at different ages?
Teachers
- Does my child need a native speaker teacher?
- Will parents receive progress updates?
- Are the teachers qualified?
- How should I discuss individual goals with the teacher (school support, exams, speaking skills)?
- What language can I use to contact the teacher or support?
- Can I message the teacher between lessons?
- How often does the teacher provide feedback to parents?
- What should I do if my child doesn’t connect with the teacher?
- How do you know if a teacher is the right fit, and when should you consider changing?
- Can I choose the teacher by myself?
- How is a teacher matched to a child?
- What if the child doesn't like the teacher?
- Does the teacher speak my child's native language?
- How to choose a teacher?
Speaking Clubs
- What are Speaking Clubs?
- What are Speaking Clubs, and who are they for?
- How many Speaking Club lessons will we get?
- How can you tell if Speaking Clubs are helping and not just “casual chatting”?
- Can a Speaking Club be replaced with a second individual lesson?
- How often should a child attend Speaking Clubs to see results?
- How do you choose a club topic based on your child’s interests (games/everyday life/travel)?
- What if my child stays quiet in a group?
- At what level is it worth joining a Speaking Club?
- How many children are in a Speaking Club, and how are groups formed?
- What are Speaking Clubs, and how are they different from regular lessons?
Tracking Progress & Levels
- How can you measure a child’s progress without stress or tests?
- How can you tell when it is time to move up a level?
- How long does it take for a child to make progress?
- What are some red flags in a child’s online learning?
- How do we know it’s time to move up a level?
- How can I track progress without stress or tests?
- How can you help a child prepare for English tests at school?
- What if a child seems stuck at the same level?
- Can a child move through a level faster?
- How do we choose a goal: conversational English or school support?
Long-Term Results & Benefits
- When will a child start speaking English?
- Do cartoons in English help?
- Can a child learn two languages at the same time?
- How can parents help their child start speaking English more quickly?
- At what age can you start helping a child think in English?
- Why is English considered an important skill for a child’s future?
- Can English be useful for a child even if exams are still a long way off?
- Why is it important for a child to actually speak English, not just know words?
- How does the learning format affect the long-term benefits of English?
- What matters more for future results: starting early or learning intensively?
Motivation & Discipline
- What is the most common mistake parents make?
- How can I keep my child motivated in the long run?
- How does online learning help keep children interested?
- How can parents motivate their child to study English regularly?
- What should parents do if their child loses interest in English?
- How can parents get their child interested in learning English?
- What should parents do if their child doesn’t want to answer in English?
- How can you keep English from feeling boring or frustrating for a child?
- When should you change the lesson format or learning approach?
- How can you tell if a child is truly overwhelmed and not just acting up?
- Should you take a break from lessons if your child is starting to get tired of English?
- What role does a child’s interest play in preventing overload?
- Why does a personalized approach help reduce overload?
- How can you make English practice regular without overwhelming your child?
- How can I motivate a child who says, “I don’t want a lesson today”?
- My child doesn’t like studying - how can I motivate them without pressure?
- How can I maintain discipline without constant conflict?
Shyness & Speaking Confidence
- What should I do if my child feels shy about speaking English?
- What should you do if your child feels shy about speaking English?
- What should parents do if their child is afraid to speak English?
- What should parents do if their child feels shy about speaking English?
- Is a speaking-based format suitable for children who are shy about speaking?
- Is a virtual classroom suitable for shy children?
- What if my child is shy about speaking English?
- How can you help a child speak louder and more clearly in an online format?
Speaking Skills Development
- I don't think it's possible to learn the correct pronunciation online
- What phrases are best to start with?
- Do online lessons help children develop speaking skills?
- Why is regular practice especially important for speaking skills?
- Why do speaking goals often work better than formal ones?
- When does a child’s English pronunciation start to develop?
- Why can a child understand a word but pronounce it inaccurately?
- Why does pronunciation develop better through speaking practice than through separate exercises?
- How can you tell if a child’s pronunciation is developing normally?
- What exercises work best for children with weak pronunciation?
Reading and Writing Skills
- Should children learn the alphabet first?
- What should parents do if their child doesn’t want to read in English?
- How much practice does a child need to learn to read?
- Can parents teach their child to read in English at home?
- Why is it difficult for children to read English words?
- Do online lessons help children develop reading skills?
- Does a child need a tutor to learn to read in English?
- At what age can children start learning to read in English?
- At what age should children start writing in English?
- How can parents get their child interested in writing in English?
- Can online lessons help children develop writing skills in English?
Schedule & Class Frequency
- How many minutes a day are enough for English?
- Can my child take lessons in the evenings or at weekends?
- How many times a week should a child study English?
- What is the class schedule?
- What does lesson schedule or open booking mean?
- How many lessons per week do we need for better results?
- How many lessons per week are optimal for a child?
- What matters more: lesson frequency or duration?
- What is a permanent schedule, and why does it matter?
- How do I choose the right days and times so my child does not burn out?
- Is it better to study in the morning or in the evening, and why?
- How can English fit into a packed schedule of extracurricular activities?
- How many lessons a week make sense?
Rescheduling & Routine Consistency
- Why is regular practice more important than intensive lessons?
- What should parents do if their child starts missing lessons?
- Does the online format help children keep a regular learning routine?
- How can parents support a regular learning routine at home?
- Why is it not enough for a child to simply attend English lessons?
- How often does a child need English practice to see results?
- Can practicing too rarely lower a child’s motivation to learn English?
- What should I do if I often need to reschedule lessons?
- How do I know when the schedule needs to change?
Parents Involvement at Home
- Can a child learn English if their parents don’t speak the language?
- How can parents help their child learn English if they don’t speak the language?
- Why can online lessons be convenient for families where parents don’t speak English?
- Do parents need to speak English well to practise with their child at home?
- How can parents make English interesting for their child at home?
- Do parents need to know English well to support their child at home?
Goal Setting & Handling Mistakes
- Why is a broad goal like “learning English” not suitable for a child?
- What English goals are realistic for a child?
- What goals should be avoided when children are learning English?
- Should goals change as a child grows and learns?
- Is it normal for a child to make frequent mistakes in English, even after learning for a while?
- Should you correct a child every time they say something wrong?
- Why does a child keep making the same mistake, even after it has been explained?
- How should parents respond to mistakes at home without discouraging interest in English?
- When are mistakes a sign that it may be time to rethink the learning format?